Satisfaction guarantee
We believe in our products – and we want you to believe in them too. That’s why we offer a 30-day satisfaction guarantee. If for any reason you’re not completely satisfied, just get in touch. We’ll arrange a return, exchange, or full refund – no hassle, no questions asked. Because for us, your experience always comes first.
Shipping & delivery
Shipping alternatives
We deliver with PostNord in Sweden and their partner carriers across Europe.
Delivery time
Standard delivery: 1–3 business days within Sweden. For the rest of Europe, it typically takes 3–5 business days.
Shipping price
Unclaimed packages.
For unclaimed packages, a fee of 350 SEK will be charged to cover shipping and handling.
Damaged package
If you discover any damage, report it immediately at the pickup point and contact our support with photos.
Returns & Exchanges
Right of Withdrawal
You have a 30-day right of withdrawal from the date you receive your item. Products must be unused and in their original packaging.
How to make a return
- Use your return label.
- Pack the item securely — preferably in the same packaging.
- Attach the return shipping label and drop it off at your local service point.
- Keep the receipt until your refund has been processed.
Refunds
Once we’ve received and approved your return, we’ll issue a refund within 5–10 business days using the same payment method as your original purchase.
Exchanges
For the fastest processing: place a new order for the correct size or color, and return the first one as described above.
Claims / Complaints
If a product is defective according to the Swedish Consumer Purchase Act, we will correct the issue at no cost to you. Please contact us with your order number, a description of the issue, and photos.
Contact
E-mail: hello@fjallwear.se
We are typically in the office between 8 am-4 pm on weekdays and respond within 24 hours.